Returns & Exchanges

At King's Wine Cellar, we strive for perfection in every bottle, but if your selection arrives damaged or does not meet our quality standards, we are here to make it right. We offer a 14-day return window for eligible wine and gourmet food items to ensure your complete satisfaction.

1

Contact Our Sommeliers

Email our customer service team with your order number and a brief explanation of the issue, such as a corked bottle or transit damage.

2

Document the Issue

Please provide clear photographs of the bottle, the label, and any visible defects or damage to the packaging to expedite your claim.

3

Prepare for Collection

Once approved, securely repack the item in its original shipping container; we will arrange for a specialized courier to collect the bottle from your address.

4

Receive Refund or Credit

After our cellar team inspects the returned item, we will issue a full refund to your original payment method or provide store credit for your next vintage.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing